The following institutions earn their
disrespectful place in our
HALL OF SHAME for one or more
of their practices.
(List ordered, roughly, by how many
complaints we get!)
ChexSystems
For developing and profiting from the terribly
flawed system known as the ChexSystems Network.
If you are curious as to what the people on the
inside at ChexSystems are like then please read
this
message we received.
Deluxe Corporation / Deluxe Check Printers
For funding ChexSystems and its ilk (e.g., the
abominable
Debit Bureau.)
Join our
boycott of Deluxe and its subsidiaries
Current Checks, Checks Unlimited, and
Designer Checks by having someone else from
the
Yahoo - Banking:Checks Index print your checks!
Wells Fargo
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems. Update:
We recently learned that if you have a Wells Fargo
account and receive a notice from them telling you that
your account will soon be closed, you can act quickly
and possibly save the situation. Call Loss Prevention
at 1-888-231-0757, and explain to them that you have
additional checks that have not cleared yet and ask
for a ten day extension. Once the remaining checks
clear, then close the account yourself before the
extension expires. This way your account might not
get reported to ChexSystems as "closed for cause".
Wells Fargo
Shows up TWICE because they also won't allow customers
to open a Savings account if they've had any prior
incidents reported to ChexSystems.
Norwest Bank
Even though Norwest is now owned by Wells Fargo, they
still get their own place in the Hall Of Shame for
closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
First Union Bank
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Bank Of America / NationsBank
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Pretty brazen, for an organization that itself has
had to explain its previous actions -- see this
story of where California governments are accusing
B Of A of fraud, theft, conspiracy, and the
willful destruction of evidence. Or read this
article on how
Nationsbank settles class action suit
as a result of fudging with the way that they
clear checks so that more checks would bounce
generating additional NSF fees.
Bank Of America / NationsBank
Shows up TWICE because they have reported
to ChexSystems incidents even though any
monies owed were paid BEFORE the incident
was reported to ChexSystems.
Bank Of America / NationsBank
Shows up a THIRD time, because they have reported
to ChexSystems spouses, regardless of whether or
not the account with the problem was a joint
account.
Washington Mutual
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
The CEO, Kerry Killinger, can be faxed at 206-461-5739
should you wish to let him know what you think
of his troops.
Washington Mutual
Shows up a TWICE because their Loss Prevention department
apparently has been refusing calls from people asking
to discuss incidents filed with ChexSystems.
Fleet Bank / BankBoston (Fleet Financial)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
US Bank
Because they also won't allow customers to open a
Savings account if they've had any prior incidents
reported to ChexSystems.
Bank One / First USA
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Must really be a crummy organization if they
even have their own
Beware of Bank One fan page!
Ironically, these people own an online bank,
Wingspan.com
which is one of the better
online banks.
Bank One / First USA
Shows up TWICE because they issue multiple requests
with ChexSystems. Each time a bank or credit union
requests a copy of your record, that request is
tallied at ChexSystems. If ChexSystems sees three
or more requests in the past ninety days, then that
fact alone carries the same weight as a negative
"closed for cause" record. In effect, Bank One
is stopping you from going to a different bank.
Citibank
Get this ..., they don't want employees of their
credit card division to use their own bank
branches -- apparently for security reasons.
But recently they mandated that their
paychecks are to be distributed by direct
deposit only. Then some employees who had
Chex records protested saying that they cannot get
accounts anywhere else. Citibank backpedalled,
partially, and now allows savings-only accounts
to their credit card division employees.
This would be funny if it weren't so sad.
Citibank
Shows up TWICE because they also won't allow customers
to open a Savings account if they've had any prior
incidents reported to ChexSystems.
Glendale Federal
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Union Bank of California
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Union Bank of California
Shows up TWICE because they also won't allow customers
to open a Savings account if they've had any prior
incidents reported to ChexSystems.
Union Bank of California
Shows up an extremely dishonorable THREE TIMES! This
time because they
purchased check-cashing joints
thus proving that banks are abusing
the ChexSystems Network and finding ways
to squeeze extra profits from the people
who can afford it the least.
California Federal
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
To make things worse, will freeze any funds left in
the closed account for a long period of time.
California Federal
Shows up TWICE because they also won't allow customers
to open a Savings account if they've had any prior
incidents reported to ChexSystems.
Guaranty Federal Bank
(CA, TX)
For closing an active customer account which was
in good standing only because the accountholder's
spouse had an incident reported to ChexSystems
This occurs often when the account is a joint account,
however Guaranty did this even for individual (non-joint)
accounts!.
UMB Bank (MO, KS, IL, CO. OK, NE, IA)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Commerce Bank (MO, KS, IL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Key Bank (KeyCorp)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Key Bank (KeyCorp)
Shows up TWICE because they also won't allow customers
to open a Savings account if they've had any prior
incidents reported to ChexSystems.
Fifth Third Bank (OH, KY, IN, FL, & AZ)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Fifth Third Bank (OH, KY, IN, FL, & AZ)
Shows up TWICE for drawing from an accountholder's
checking account to cover a late loan payment
(without authorization, according to the person
who notified us), and then reporting that
(overdrawn) account to ChexSystems. Another
example of how ChexSystems enables banks to
mess with people in ways that would otherwise be
illegal.
AMTrust Bank (OH, AZ, FL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
AMSouth Bank (AL, FL, GA, TN)
For charging fees after an account was closed
and then reporting that account to ChexSystems
due to nonpayment of those fees.
SouthTrust Bank
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems. (Except in Georgia, where they
offer a money management course option instead.)
Philips Credit Union
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Transatlantic Bank (Miami, FL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Union Planters Bank (Miami, FL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Commercial Bank Of Florida
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Manufacturers Bank Of Florida (Tampa, FL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Fairwinds Credit Union (Orlando, FL)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Florida Transportation Credit Union
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
SunTrust Bank (Florida)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
(Note - before merger with Crestar Bank.)
Additionally, ask the branch location in Davie, FL why
they won't fly the American flag out front. You will
be insulted with their reason.
BSB Bank (New York State)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Seneca Federal Savings & Loan (New York State)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Solvay Bank (New York State)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Direct Credit Union (Needham, MA)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Chevy Chase Bank (D.C., Maryland, Virginia)
Great Southern Bank of Springfield, MO
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Great Southern Bank of Springfield, MO
Shows up TWICE because they refuse to submit the
followup "all items owed have been paid" indicator
(except for a fee!).
First Community Credit Union, St. Louis, MO
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Security National Bank (Manhattan, KS)
Because they won't allow customers to open a Savings
account (or allow the purchase of a CD) if they've
had any prior incidents reported to ChexSystems.
(Please don't confuse these people with
Security First Network Bank
which is a wonderful online bank.)
LaSalle Banks (Illinois)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
AT&T Teletype Federal Credit Union (Illinois)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Harris Banks of Illinois
For freezing an account without notifying the
account holder, and then reporting to ChexSystems
for NSF -- even though the drafts were written
even before the freeze was issued.
First Internet Bank of Indiana
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
North Shore Bank (Wisconsin)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Credit Union of Denver
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Butte Community Bank (California)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Santa Monica Bank (Los Angeles)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Comerica Bank (California)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Coast Central Federal Credit Union (Eureka, CA)
Because of their practice of opening accounts,
then closing the account a while later after
performing their verification with ChexSystems
and after they already have your money.
Bank of Oakland (California)
Because they also won't allow customers to open a
Savings account if they've had any prior incidents
reported to ChexSystems.
Sanwa Bank (California)
Because they also won't allow customers to open a
Savings account if they've had any prior incidents
reported to ChexSystems.
Amcore Bank
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Old Kent Bank
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Branch Banking And Trust (BB&T)
National Bank of Arkansas (NBA)
For reporting to ChexSystems customers even
though the customer has already reconciled
the account some time before the incident was
filed.
First Tennessee National Bank (Memphis)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
San Diego National Bank
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
NBD - National Bank of Detroit
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems. (NBD merged with Bank One).
TCF National Bank (MN, WI, IL, CO)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Northeast Bank (Minnesota)
For being rude to a customer after learning
the customer has a ChexSystems record.
National Penn Bank (Pennsylvania)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Austin Area Teachers Federal Credit Union
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Cooperative Center Federal Credit Union (Berkeley, CA)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Texans Credit Union
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Union Bank and Trust (Lincoln, NE)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Xerox Federal Credit Union
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems.
Sierra Central Credit Union (Chico, CA)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Wachovia Bank (Georgia)
For closing active customer accounts in good standing
only because that customer has had an incident from
a different institution reported to ChexSystems. To
make things worse, ... reports this closure back to
ChexSystems causing there to be TWO negative items.
Bank Independent (Alabama)
Because they won't allow customers to open a Savings
account if they've had any prior incidents reported
to ChexSystems.
Zions National Bank (Utah)
Because they also won't allow customers to open a
Savings account if they've had any prior incidents
reported to ChexSystems.
Kitsap Bank (Washington State)
Because they also won't allow customers to open a
Savings account if they've had any prior incidents
reported to ChexSystems. Also, for being very
rude to those who they find out are on ChexSystems.
Your Bank Here?
We've run out of room in our Hall of Shame,
so we apologize for not being able to add
your bank.